Standard Charter Terms & Conditions

TOUCHDOWN JETS CHARTER SERVICES AGREEMENT

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STANDARD TERMS AND CONDITIONS

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These Standard Terms and Conditions (the “Terms”) apply to all aircraft charter services arranged by Touchdown Jets LLC, a Delaware limited liability company (hereinafter “Touchdown Jets”), for any individual or entity (hereinafter the “Client”) that confirms a Charter Quote issued by Touchdown Jets. These Terms are legally binding once the Client accepts a Charter Quote through signature, written confirmation, or payment.

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BACKGROUND:

1. WHEREAS, Touchdown Jets facilitates private aircraft charter services by acting as an independent charter broker that arranges flights operated by licensed and certified Aircraft Operators;

 

1. WHEREAS, the Client has requested private aircraft charter services from Touchdown Jets and understands that all flights will be performed by third-party Aircraft Operators who retain full Operational Control of the aircraft;

 

1. WHEREAS, the Parties wish to define the standard terms and conditions that apply to any charter services arranged by Touchdown Jets, including pricing, payment obligations, cancellation rules, and the respective responsibilities and liabilities of each Party.

 

NOW, THEREFORE, in consideration of the mutual promises and covenants set forth herein, the Parties agree that all charter services shall be subject to the following terms.

Article 1.DEFINITIONS

 

1. For the purposes of this Agreement, the following terms shall have the meanings assigned to them below. These terms shall be used consistently throughout this Agreement and the accompanying Charter Quote.

 

1. “Aircraft Operator” refers to the licensed direct air carrier engaged by Touchdown Jets LLC to operate the aircraft for the Client’s itinerary, and who holds full operational control of the flight in accordance with applicable aviation regulations.

 

1. “Charter Quote” refers to the formal document issued by Touchdown Jets LLC containing the proposed flight itinerary, aircraft details, pricing summary, and applicable terms including cancellation conditions. Once accepted by the Client, the Charter Quote becomes part of this Agreement.

 

1. “Confirmed Charter” refers to a specific charter itinerary that has been accepted by the Client either by signature, written confirmation, or through payment, and which is governed by this Agreement and the Charter Quote.

 

1. “Federal Excise Tax (FET)” refers to the tax levied by the United States government on commercial air transportation, as applicable under federal law, and added to the total charter cost.

 

1. “Flight Segment Fee” refers to the per-passenger fee required by the United States Department of Transportation for each takeoff and landing within a booked itinerary.

 

1. “Operational Control” refers to the authority and responsibility for the safety and conduct of the flight, which is exclusively held by the Aircraft Operator in accordance with Federal Aviation Administration (FAA) rules.

 

1. “Peak Travel Days” refers to the specific holiday periods, national events, or other high-demand days during which stricter booking and cancellation terms apply, as identified by Touchdown Jets LLC and noted in the Charter Quote if applicable.

 

1. “Processing Fee” refers to the flat administrative charge assessed by Touchdown Jets LLC for coordinating the charter arrangement, including flight sourcing, documentation, and support.

 

1. “Special Event Fees” refers to the surcharges or additional costs imposed by Fixed Base Operators (FBOs) during special occasions or major events, which may not be known at the time of booking and are passed through to the Client without markup.

 

Article 2.ENGAGEMENT AND SCOPE

 

1. The Client acknowledges and agrees that Touchdown Jets acts only as an independent charter broker and does not operate aircraft or provide air transportation services. All flights are arranged through licensed Aircraft Operators who retain full Operational Control over the aircraft at all times. Once the Client accepts a Charter Quote by signing the document, confirming in writing by email or other electronic message or submitting payment in response to the Quote, Touchdown Jets is authorized to coordinate and confirm the requested charter flight with the appropriate Aircraft Operator on behalf of the Client.

 

1. Each Confirmed Charter will be subject to the specific terms outlined in the applicable Charter Quote, including but not limited to aircraft type, itinerary, quoted price, cancellation rules, and any additional fees or limitations. The accepted Charter Quote shall form an integral part of these Terms. Touchdown Jets reserves the right to decline any request for charter services at its sole discretion. The Client understands that any modification to a Confirmed Charter, including a change in date, time, destination, aircraft, or passenger count, must be approved in advance by Touchdown Jets. Such changes may result in additional charges or may be treated as a cancellation subject to the applicable cancellation policy.

 

Article 3.COSTS, TAXES, AND EXPENSES

 

1. All amounts due for a Confirmed Charter shall be outlined in the applicable Charter Quote and must be paid in accordance with the terms provided therein. The total cost may include but is not limited to, Flight Charges, the Processing Fee, the Flight Segment Fee, and the Federal Excise Tax. These charges are calculated based on the specific aircraft selected, the itinerary, and applicable regulatory fees at the time of booking. The Client shall also be responsible for any additional costs that arise in connection with the Confirmed Charter, including but not limited to fuel surcharges, de-icing services, catering, ground transportation, international overflight permits, crew expenses, Wi-Fi or inflight phone use, and any other incidental services requested by or incurred for the Client. If known at the time of booking, such additional costs may be included in the Charter Quote. Otherwise, they may be billed separately following the completion of the flight.

 

1. Touchdown Jets shall not be responsible for absorbing any third-party charges imposed after the flight has been arranged. Any costs imposed by the Aircraft Operator, government authorities, airports, or Fixed Base Operators in connection with the Confirmed Charter shall be the sole responsibility of the Client. This includes any Special Event Fees that may apply during high-traffic periods or major events. The Client shall also be responsible for all taxes assessed in connection with the Confirmed Charter, including sales tax, use tax, value-added tax, Federal Excise Tax, and any similar charges imposed by government authorities. These taxes may be invoiced separately if not included in the initial Quote.

 

Article 4.PAYMENT TERMS

 

1. Payment for each Confirmed Charter must be made in full prior to the scheduled departure unless otherwise stated in the applicable Charter Quote. A Confirmed Charter shall not be considered secured until payment has been received and accepted by Touchdown Jets. If payment is not received by the required deadline, Touchdown Jets reserves the right to release the aircraft without further notice and without any liability to the Client. Touchdown Jets accepts payment by wire transfer as the preferred method. Credit card payments may be accepted upon request and are subject to a Processing Fee, which will be specified in the Charter Quote or billing statement. In all cases, the Client shall be responsible for any transaction or merchant fees associated with the chosen payment method.

 

1. The Client agrees to provide valid credit card details to be held on file as a form of backup security. The Client authorizes Touchdown Jets to charge this credit card for any outstanding amounts related to a Confirmed Charter, including incidental charges that may arise after the flight has been completed. These may include additional service fees, Special Event Fees, or third-party costs billed after the original Quote was issued. Unless stated otherwise in writing, all payments must be made in United States Dollars. Any failure to make timely payment as required under these Terms may result in cancellation of the Confirmed Charter, and such cancellation shall be subject to the applicable cancellation provisions stated in Section 8.

 

1.  The Client agrees to provide Touchdown Jets with valid credit card information to be securely kept on file. By submitting these details, the Client authorizes Touchdown Jets to charge the card for any payments due in connection with a Confirmed Charter, including but not limited to Flight Charges, Processing Fees, Flight Segment Fees, taxes, and any other amounts approved in the applicable Charter Quote. If the Client selects credit card as the primary payment method, the total amount may be processed immediately upon acceptance of the Charter Quote. 

 

1. In addition to the initial payment, the Client authorizes Touchdown Jets to charge the credit card on file for any post-flight costs incurred as a result of the Confirmed Charter. These may include charges assessed by the Aircraft Operator for additional services, damage, cleaning, extended delays, special handling, or other incidental expenses not covered by the original Quote. In the event of a failed wire transfer or delayed payment, the card may also be used to satisfy the outstanding balance without additional notice.

 

1. The Client represents and warrants that they are fully authorized to approve charges on the card provided and that all card information is accurate and up to date. The Client remains responsible for ensuring timely payment of all amounts due, regardless of the chosen payment method. Touchdown Jets shall not be liable for any fees, penalties, or interest imposed by the Client’s financial institution in connection with authorized charges made under this section.

 

Article 5.AUTHORIZED CONTACTS

 

1. The Client shall identify one or more individuals who are authorized to communicate with Touchdown Jets regarding the scheduling, confirmation, alteration, or cancellation of any charter services. These individuals shall be referred to as Authorized Contacts. Touchdown Jets shall be entitled to rely on instructions received from any Authorized Contact as if they were given directly by the Client. It is the Client’s responsibility to notify Touchdown Jets in writing of the names, roles, and contact information of all Authorized Contacts. Any changes to the list of Authorized Contacts must be submitted in writing by the Client. Until such written notice is received and acknowledged by Touchdown Jets, the Company shall not be held liable for any actions taken in reliance on prior instructions provided by an individual previously identified as an Authorized Contact. All communications relating to Confirmed Charters, including requests for changes, approvals of revised itineraries, and any cancellations, must come from an Authorized Contact. Touchdown Jets shall not be responsible for delays, errors, or cancellations resulting from instructions issued by unauthorized individuals or from the Client’s failure to update contact information in a timely manner.

 

Article 6.OPERATIONAL CONTROL DISCLOSURE

 

1. The Client acknowledges and agrees that all flights arranged through Touchdown Jets shall be operated by third-party Aircraft Operators who are duly certified under applicable aviation laws and regulations. These Aircraft Operators retain full and exclusive Operational Control over each flight, including all decisions related to safety, routing, crew, aircraft maintenance, and flight execution. Touchdown Jets does not maintain any authority or responsibility for the operation of the aircraft. The Aircraft Operator and its designated crew shall have the final authority to accept or refuse passengers, adjust flight plans, determine alternate landings, or cancel the flight based on weather, mechanical concerns, safety considerations, or regulatory restrictions. The Client agrees to comply with all instructions and decisions made by the Aircraft Operator and its personnel. Touchdown Jets does not hold an air carrier certificate and does not provide air transportation services. The role of Touchdown Jets is limited to arranging charter services on behalf of the Client and ensuring that the selected Aircraft Operator meets all applicable regulatory and insurance requirements. The Client accepts that Touchdown Jets has no liability for the acts, omissions, or performance of the Aircraft Operator or any personnel under its control.

 

Article 7.CLIENT RESPONSIBILITIES

 

1. The Client shall ensure that all passengers listed for travel on any Confirmed Charter arrive at the designated departure location on time and possess all required travel documentation. This includes valid government-issued identification for domestic flights and valid passports, visas, or other necessary documents for international travel. The Client shall be solely responsible for any delays, denied boarding, or penalties arising from incomplete or incorrect documentation.

 

1. The Client shall also ensure that each passenger complies with all security requirements, safety instructions, and reasonable requests issued by the Aircraft Operator, flight crew, or airport personnel. Touchdown Jets shall not be liable for any disruption or refusal of service resulting from a passenger’s failure to comply with such requirements. The Client shall be responsible for any damage to the aircraft, or its interior caused by any of the passengers or their baggage, except for ordinary wear. This includes any cleaning, repair, or replacement costs assessed by the Aircraft Operator as a result of passenger conduct. The Client agrees to reimburse Touchdown Jets promptly for any charges passed through by the Aircraft Operator in connection with such damage. In the event that the Client requests any special services such as catering, ground transportation, or medical accommodation, such requests must be made in writing and confirmed by Touchdown Jets prior to the flight. While every effort will be made to fulfill these requests, their availability is not guaranteed. Any related charges shall be billed to the Client as an additional cost in accordance with these Terms.

 

 

 

 

Article 8.CANCELLATIONS AND CHANGES

 

1. All Confirmed Charters are subject to cancellation fees as specified in the applicable Charter Quote. By accepting a Charter Quote, the Client agrees to the cancellation terms stated therein. These may supplement or override the general terms set forth below, depending on the circumstances of each individual charter.

2. Unless expressly stated otherwise in the Charter Quote, the following cancellation rules shall apply:

 

1. A one hundred percent (100%) cancellation fee shall apply to any one-way itinerary once the Charter Quote is accepted by the Client.

 

1. A one hundred percent (100%) cancellation fee shall apply to any domestic round-trip itinerary if the cancellation occurs within four (4) calendar days of the scheduled departure date and time.

 

1. A one hundred percent (100%) cancellation fee shall apply to any international itinerary that both originates and terminates within the United States if the cancellation occurs within seven (7) calendar days of the scheduled departure date and time.

 

1. For international itineraries that either originate or terminate outside the United States, the following cancellation fees shall apply:

 

1. Twenty-five percent (25%) of the total charter price upon booking confirmation.

 

1. Fifty percent (50%) of the total charter price if cancelled within thirty (30) calendar days of the scheduled departure.

 

1. Eighty percent (80%) of the total charter price if cancelled within fourteen (14) calendar days of the scheduled departure.

 

1. One hundred percent (100%) of the total charter price if cancelled within seven (7) calendar days of the scheduled departure.

 

1. A one hundred percent (100%) cancellation fee shall apply to any itinerary scheduled on Peak Travel Days, beginning at the time of Charter Quote acceptance.

 

1. In addition to the above terms, the Client may be charged for actual costs incurred by Touchdown Jets and the Aircraft Operator if the itinerary is partially completed or repositioning is required. These costs may include crew expenses, return leg charges, fuel, ground handling, or other operational expenses. Any request by the Client to change the confirmed date, time, routing, aircraft, or passenger count must be submitted in writing and approved by Touchdown Jets. Changes are not guaranteed and may be subject to additional costs or new cancellation terms. If a requested change cannot be approved and the Client elects not to proceed with the original Confirmed Charter, the applicable cancellation fee will apply. Failure by the Client or any passenger to arrive on time, or to present required documentation, may be considered a cancellation under this section. Delays of more than thirty (30) minutes without prior written approval from Touchdown Jets may result in loss of aircraft availability and the full cancellation fee being charged. Touchdown Jets shall make reasonable efforts to assist the Client in rescheduling or modifying a Confirmed Charter. However, availability is not guaranteed, and the Aircraft Operator may impose additional conditions. Cancellation of any flight due to weather, mechanical delays, or safety-related decisions by the Aircraft Operator shall not result in any liability to Touchdown Jets, although alternative arrangements may be offered where feasible.

 

1. If the Charter Quote specifies a customized cancellation policy that differs from the standard terms set forth herein, the customized terms stated in the Charter Quote shall govern the applicable Confirmed Charter and shall supersede this Section 8 on a trip-by-trip basis.

 

Article 9.LIMITATIONS OF LIABILITY

 

1. Touchdown Jets shall not be held liable for any delay, cancellation, loss, damage, or failure to perform those results from circumstances beyond its reasonable control. These circumstances may include weather conditions, air traffic restrictions, mechanical issues, airport closures, crew limitations, governmental actions, security threats, or decisions made by the Aircraft Operator in the interest of safety or regulatory compliance.

 

 

 

1. The Client acknowledges that Touchdown Jets does not own or operate any aircraft and shall not be responsible for the acts, omissions, or performance of any Aircraft Operator or its personnel. All flights are conducted under the exclusive Operational Control of the Aircraft Operator, and any claim related to personal injury, property damage, lost luggage, or in-flight service issues shall be directed to the responsible carrier. In no event shall Touchdown Jets be liable to the Client for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of profits, or business interruption, even if advised of the possibility of such damages. Touchdown Jets’ total liability under any Confirmed Charter shall be limited to the amount actually paid by the Client for the specific flight giving rise to the claim. The Client agrees to indemnify, defend, and hold harmless Touchdown Jets, its officers, members, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to the Client’s breach of these Terms or the conduct of any passenger booked under a Confirmed Charter. This indemnity shall not apply to the extent that any such loss arises from the gross negligence or willful misconduct of Touchdown Jets.

 

Article 10.COMPLIANCE WITH LAWS AND DOCUMENTATION

 

1. The Client shall ensure that all passengers listed on a Confirmed Charter comply with all applicable laws, rules, and regulations enforced by government authorities and regulatory bodies. These include but are not limited to those administered by the Transportation Security Administration, the Federal Aviation Administration, the United States Customs and Border Protection, and any international agencies relevant to the flight itinerary. The Client is responsible for understanding and observing all legal requirements connected to domestic or international air travel. Each passenger must carry valid identification in accordance with the destination and nature of travel. For domestic flights, this includes government-issued identification compliant with Real ID requirements or other approved identification forms. For international flights, all passengers must present valid passports, and where necessary, visas or entry permits. The Client shall be fully responsible for any delay, denied boarding, cancellation, or penalty resulting from a failure to provide appropriate documentation. If such failure prevents timely departure or completion of the flight, the event shall be treated as a cancellation, and the applicable cancellation fees shall apply.

 

Article 11.FORCE MAJEURE

 

1. Touchdown Jets shall not be held liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from events or conditions beyond its reasonable control. These events may include severe weather, natural disasters, airport closures, air traffic restrictions, acts of terrorism, public health emergencies, labor disputes, war, governmental actions, mechanical failures, or any decision by the Aircraft Operator made in the interest of safety or regulatory compliance. In the event that a Confirmed Charter is delayed or canceled due to a force majeure event, Touchdown Jets will use reasonable efforts to coordinate alternate arrangements if available. However, such efforts do not guarantee replacement service, and any additional costs shall be the responsibility of the Client. The occurrence of a force majeure event shall not be considered a breach of these Terms, and no refunds or credits shall be issued unless otherwise agreed in writing by Touchdown Jets.

 

Article 12.GOVERNING LAW AND DISPUTE RESOLUTION

 

1. These Terms shall be governed by and interpreted in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. The Client agrees that any dispute, claim, or controversy arising out of or relating to a Confirmed Charter, or these Terms shall be submitted to the exclusive jurisdiction of the state and federal courts located in the State of Delaware, and the Client hereby consent to the personal jurisdiction of such courts.The Parties agree to make reasonable efforts to resolve any dispute through informal negotiation before initiating legal proceedings. In the event of any action or proceeding to enforce or interpret these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs, including any such fees or costs incurred in appeals or in enforcing any judgment.

 

Article 13.MISCELLANEOUS PROVISIONS

 

1. No amendment, modification, or waiver of any provision of these Terms shall be valid unless made in writing and signed by both the Client and Touchdown Jets. The Client may not assign or transfer any rights or obligations under these Terms without the prior written consent of Touchdown Jets. Any attempted assignment without such consent shall be null and void.

 

1. If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect without being affected in any way. The failure of either Party to enforce any term or provision shall not be deemed a waiver of future enforcement of that or any other term or provision. 

 

 

1. Section titles and headings in these Terms are for reference only and shall not affect the interpretation or construction of any part of the agreement.

 

1. These Terms may be executed in counterparts, and any signed copy transmitted by electronic means shall be deemed to have the same legal effect as a signed original.

 

1. These Terms, along with the applicable Charter Quote, represent the entire agreement between the Client and Touchdown Jets concerning each Confirmed Charter. Any prior understandings or communications not specifically included herein shall have no legal effect.

 

By signing below, the Client acknowledges that they have read, understood, and agreed to the Terms and Conditions set forth herein. These Terms shall become effective upon the Client’s acceptance of a Charter Quote and shall apply to each Confirmed Charter arranged by Touchdown Jets. These Terms may be executed electronically, and such execution shall have the same legal effect as a handwritten signature. A scanned or electronically transmitted copy of a signed version shall be deemed an original for all purposes.

 

These Terms and Conditions shall remain valid and in full force indefinitely following the Client’s initial acceptance and shall apply to all future Confirmed Charters arranged by Touchdown Jets unless expressly replaced or amended in writing.

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If you have questions about these Terms, please contact us via the contact information on our website.